Returns & Exchanges

At The Collagen Co., we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn merchandise.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.